MancingDuit Privacy Policy

1Introduction

Mancingduit understands that privacy is a fundamental right of every user. This Privacy Policy is designed to transparently and honestly explain how we manage members' personal data — from the collection process and purposes of use, to the protection measures we apply.

This document applies to all services provided by MancingDuit, including the website, mobile app (Android and iOS), and all official communication channels. By registering and using MancingDuit services, you agree to the terms set out in this Privacy Policy.

2Data We Collect

Mancingduit only collects data strictly necessary to provide services, verify member identity, process financial transactions, and fulfill applicable legal obligations. The following are the categories of data we collect:

We never collect data irrelevant to platform operations. All sensitive data, such as ID documents and bank account information, is stored with multi-layered encryption and accessible only by authorized personnel.

3How We Use Your Data

The data we collect is used responsibly with clear and measurable purposes. MancingDuit uses member data for the following:

• Process account registration and identity verification (KYC) to ensure services are provided lawfully and securely.
• Process financial transactions including deposits, withdrawals, and bonus balance refunds in accordance with applicable terms.
• Prevent fraud and illegal activity by monitoring transaction patterns and unusual activity.
• Send important notifications regarding your account, transactions, and policy updates via email or in-app messages.
• Improve service quality based on anonymous and aggregated analysis of platform usage patterns.
• Comply with legal obligations in effect, including reporting to the relevant authorities where required by regulation.

4Data Sharing with Third Parties

Mancingduit does not sell, rent, or share members' personal data with third parties for commercial purposes. However, under certain limited conditions, we may need to share data with the following parties:

• Payment service providers — to process deposit and withdrawal transactions. They receive only the minimum necessary data and are bound by strict confidentiality agreements.
• Identity verification partners — for the KYC process required for regulatory compliance in financial services.
• Legal and regulatory authorities — where MancingDuit is legally required to disclose certain information, such as in cases of financial crime investigation.
• Technical infrastructure providers — such as cloud hosting and security services that support platform operations, under appropriate data processing agreements.

All third parties working with mancingduit are required to sign confidentiality agreements and comply with data protection standards equal to or higher than those we apply.

5Cookies & Tracking Technologies

Mancingduit uses cookies and similar technologies to enhance your gaming experience, maintain session security, and analyze platform performance. The following are the types of cookies we use:

• Essential cookies — Required for core platform functions such as login session authentication and form security. These cookies cannot be disabled.
• Analytics cookies — Used to understand how members interact with the platform, including which pages are visited most often. Data is collected anonymously.
• Preference cookies — Saves interface preferences such as display language and screen configuration so you don't need to reconfigure them each time you log in.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect core MancingDuit platform functionality.

6Data Security

Protecting member data is our top priority. mancingduit applies a range of technical and organizational measures to ensure data is protected from unauthorized access, leakage, alteration, or unintended destruction.

• 256-bit SSL encryption for all data communication between your browser/app and our servers.
• Multi-layered firewall systems and real-time intrusion detection to prevent unauthorized external access.
• Automated regular data backups to separate encrypted storage locations.
• Role-based access control (RBAC) ensuring only authorized personnel can access sensitive data.
• Periodic internal and external security audits conducted by independent teams.
• Regular data security training for all staff handling member information.

While we take every possible measure, no digital security system can guarantee 100% absolute protection. Therefore, we also encourage members to actively safeguard their own accounts by using strong passwords and never sharing login credentials with anyone.

7Member Rights Over Personal Data

Mancingduit acknowledges and respects members' rights over their personal data. As a mancingduit member, you have the following rights:

• Right to access — You have the right to request a copy of the personal data we hold about you.
• Right to rectification — If the data we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure — You may request deletion of your personal data after account closure, except for data we are legally required to retain.
• Right to restriction of processing — You may request that we restrict how we use your data under certain conditions.
• Right to data portability — You have the right to receive your personal data in a structured, machine-readable format.
• Right to object — You may object to certain data processing activities, such as those carried out for analytics purposes.

To submit a request regarding the above rights, please contact the mancingduit Customer Service team via live chat available on the platform. Each request will be processed within 30 business days.

8Data Retention

Mancingduit retains members' personal data for as long as the account remains active, and for a specified period after account closure in accordance with applicable legal obligations. In general, our retention policy is:

• Identity and KYC verification data: retained for a minimum of 5 years after account closure in accordance with anti-money laundering regulations.
• Financial transaction history: retained for a minimum of 7 years for audit and tax compliance purposes.
• Technical activity logs: retained for 90 days for security and incident investigation purposes.
• Preference and analytics data: deleted within 12 months after an account becomes inactive.

After the retention period expires, data is permanently deleted or anonymized so that it can no longer be linked to any individual's identity.

9Privacy Policy Updates

Mancingduit reserves the right to update this Privacy Policy at any time to reflect changes in business practices, applicable regulations, or service improvements. Any material changes will be communicated to members via:

• In-platform notifications (banners or system messages) at least 14 days before changes take effect.
• Email notification sent to the address registered on each member's account.
• Update of the "Last updated" date at the top of this page.

Continued use of the platform after the effective date of the new policy constitutes acceptance of the changes. If you disagree with the changes made, you may close your account before the effective date.

10Contact Our Privacy Team

If you have any questions, concerns, or requests regarding your privacy and personal data, the MancingDuit team is ready to help at any time. You can reach us via:

• Live chat available directly on the MancingDuit website and mobile app — instant response, 24/7.
• Our official email at [email protected] — for inquiries requiring written documentation.

Any report of a suspected data breach or security incident will be addressed with the highest priority and a thorough investigation within 24 hours.